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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Orders & Shipping
1. How can I place an order?

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2. Do you offer international shipping?

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3. How long does shipping take?

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4. Can I track my order?

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Returns & Exchanges
5. What is your return policy?

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6. How do I initiate a return or exchange?

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Our Products FAQ
7. What is MesoPen?

A microneedling device for cosmetic use to improve skin regeneration and enhance the absorption of active ingredients.

8. Is it safe to use at home?

Yes, if used with needles ≤ 0.5 mm, sterile single-use cartridges, and following the instructions.

9. Does it hurt?

It does not usually hurt. In sensitive areas, you may notice a slight tingling sensation or temporary redness.

10. Who should not use it?

Pregnancy (depending on the active ingredients), severe active acne, skin infections, wounds, coagulation problems, or recent medical treatments without consulting a professional.

11. What depth should I use if it is my first time?

Face: 0.25-0.5 mm Eye contour: 0.25 mm or Nano Scalp: 0.5 mm How many passes should I make? 2-3 gentle passes per area without applying excessive pressure.

12. Can I use any serum?

NO. Only sterile serums suitable for microneedling.

13. Does the skin bleed?

It should not bleed. Slight redness is normal.

14. How long does the redness last?

2-24 hours, depending on the skin and the depth used.

15. Can I wear makeup afterwards?

It is best to wait 24 hours.

16. Can I sunbathe?

Avoid direct sunlight for 48-72 hours and use SPF50+.

17. How often should it be used?

Depending on depth, 0.25mm every 7 days and 0.5mm every 15 days.

18. Can the cartridges be reused?

No. The cartridges are single-use only.

19. How is the device cleaned?

Disinfect the pen head with 70% alcohol.

20. When will I see results?

Immediate brightness.

Improved texture and wrinkles in 2-4 weeks.

Optimal results in 4-6 sessions.

Results depend on each skin type and correct use.